내 시민 불만 관리 시스템을 고유하게 만들기 위한 아이디어 필요 (주요 프로젝트)

Hi everyone,

I’m building a Civic Complaint Management System for my college major project. Since many similar projects already exist, I want to make mine more practical, unique, and closer to a real-world solution.

I’m looking for suggestions on questions like:

What features would make this project stand out?

What real problems do existing civic complaint systems still fail to solve?

What AI features would actually add value?

How can I prevent officers from falsely marking a complaint as “Resolved” without proper verification? (e.g., proof of work, validation, citizen confirmation, etc.)

What security, workflow, or accountability features would you add?

If you were evaluating this as a project, what would impress you?

I’m intentionally not sharing my own ideas because I’d like unbiased suggestions from the community.

Thanks!